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eLearning at UHN
Frequently Asked Questions (FAQs)
Overview | What you Need to Get Started | Log In Information | Frequently Asked Questions | Privacy Information
Logging In
Launching a Course
Logging In
| Q. What is my Training ID? |
A. If you work at UHN your Training ID is the letters UHN followed by your employee ID.
For example if your Employee is 12345, your Training ID will be UHN123456.
| Q. What is my password? |
A. Your original password is the word password. If you have changed your password and can’t remember it, click on Forgot Password on the eLearning log in screen and your password will be emailed to you. If you do not have n email address please call the Help Desk (ext 4357) and they will reset your password.
| Q. How do I change my password? |
A. Log in to the eLearning Centre. From the left hand menu, click on Change Password. Enter your current password then type your new password. Retype your new password to verify it. Click Submit.
| Q. I can’t remember the answer to my secret question. How do I reset it? |
A. If you cannot remember the answer to your secret question visit the eLearning web site and complete Reset My Secret Question online form. Your Secret Question will be reset within 2 business days.
| Q. When I type log in it takes me into the eLearning Centre briefly and then kicks me out and brings me back to the log in screen. |
A1. This happens if you are an employee who is not active in the system. Are you on temporary leave? If so please email elearning@uhn.on.ca to activate your account while you are on leave.
A2. This happens if you recently exited the system incorrectly. The system still thinks you are connected and will not let you log back in. Wait 5 minutes and try logging in again. How can you tell if this is the problem you are experiencing? After you are returned to the log in page, look at your Internet Explorer Address bar. At the end of the link it will say “Already Connected. See the example below.
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| Q. When I log in I receive an error message that says “You have not logged in successfully using your default password”. |
A. This message appears under two circumstances:
- If you click forgot password before you have logging in the first time.
Solution: The first time you log in your password is the word password. Try logging in using your Training ID and your default password (the word password). For more information on how to log in click here.
- If you omit the letters UHN in front of your Training ID the system will not recognize your log in information and will display this error message
Solution: Log in using your Training ID and your password. Be sure to place the letters UHN in front of your employee id. For more information on how to log in click here.
Launching a Course
| Q. How do I start a course? |
A. Click on the course name. A general information page will open. Click on the Start Course button to launch the course.
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| Q. There are so many different ways of starting a course. How do I know which one to choose? What are the differences? |
A. The first time you star a course a Start course link will appear. Click Start Course to launch the course. After you have launched a course for the first time, the buttons change to Continue Course, Restart and Cancel This.
Continue course allows you to continue the course from where you left off. Choose this link if you do not want to start over from the beginning.
Restart Course will restart the course from the beginning.
Cancel This will cancel your status in the course.
| Q. When I click the Restart link I get a message that says it will restart all test scores. What does this mean? |
A. The restart link restarts the course from the beginning. If you click this link your test scores will be deleted and you will be required to start the course over from the beginning.
| Q. I just received a message that says there is a potential security flaw! What should I do? |
A. Please click Yes to continue.
| Q. On the screen I see a message that says that a pop-up blocker may prevent online content from launching. I have a popup blocker. What should I do? |
A. If you are using a computer at UHN you don’t have to do anything. UHN computers do not have popup blockers installed. If you are working from home you must disable your popup blocker in order to launch a course.
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| Q. I started my course and nothing happens! All that is displayed is the following message “Course is in progress”. What should I do? |
A. There are two possible answers to this question.
Solution 1: Are you running the course from home? Do you have a pop-up blocked turned on? Our system relies on pop-ups to launch online courses. When you start or continue a course it opens in another window. If you have your pop-up blocker turned on it will prevent the course from opening in another window. UHN does not use pop up blockers. You will not encounter this problem if you are running the course from a computer at UHN. Turn your pop up blocker off. Log out of the Learning Centre and then log back in.
Solution 2: Is the course open in a window that is running in the background? It’s possible that the course is running in a window in the background. Check and see if the course is open in another Internet Explorer windows to see if the course is running in the background.
| Q. When I click Start, Restart or Continue I see a message that says “Sorry… this course could not be started”. What should I do? |
A. This message will appear if a course is already running in the background.
Solution 1: If you are launching this course from home. Make sure your popup blocker is turned off.
Solution 2: Did you close your last course properly? Make sure that there are no other courses open in the background. The eLearning Centre will only launch one course at a time.
Solution 3: Have you just recently closed and reopened the system? It is important that you log out properly when you exit the system. If you didn’t log out using the log out button or if you forgot to close your eLearning Centre Internet Explorer window when you exited, the system may think you are still running a course in the background. Close all Internet Explorer buttons and then re-open Internet Explorer and log in to the system again.
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| Q. What is the difference between the Course Detail and the Course Content tab? |
A. The course detail tab provides basic information about the course such as the course description and your status in the course. The course content tab displays details information about your status in the course. You can restart the course by clicking on the Restart link or you can review the course by clicking on the Review link.
| Q. What is the Review link? |
A. The Review link is available under the Course Content tab. Click on Review if you want to review the course but do not want to change your course status. Reviewing a course will not reset your course scores.
