Our Patients | Our
Team | Capital | Information | Funding
1. OUR PATIENTS
a. Develop strategic plans for each of our
programs groupings including:
- links to other provider organizations
- links to research and education
- medical staffing requirements
- use of priority technologies
b. Strengthen our ability to improve patient
satisfaction by:
- implementing patient education infrastructure
- initiating Bayer training program to improve staff/patient communication
- maintaining surgical cancellation rate (for
institutional reasons within 48 hours) below 5 %
- maintaining average inpatient occupancy below
88%
- implementing improved wayfinding at TWH and
TGH
c. Improve patient satisfaction with pain management
to above 50th percentile for Ontario hospitals
[back to top]
2. OUR TEAM
a. Maintain staff engagement above the critical
zone (i.e., greater than +3) as measured by OSI survey
of a sample of staff
b. Enhance our ability to improve staff satisfaction
and engagement by:
- implementing leadership development program
with Rotman School
- implementing code of conduct
- implementing initiatives identified in recent OSI
survey
c. Take steps to have all UHN physicians in
alternative funding arrangements
[back to top]
3. CAPITAL
a. Manage building projects to budget and
schedule including:
- completion of all planning phases for new
ambulatory care facility in Norman Urquhart
wing at TGH
- completion of all planning phases for East Wing
at TWH
b. Develop revised master plan for all three
campuses
c. Begin construction of new facility for
research space at TGH
[back to top]
4. INFORMATION
a. To develop a corporate plan for clinical
telemedicine and begin implementation
b. Implement Care@UHN initiatives including:
- wireless desktop pilot at TWH
- medication order entry and administration record pilot on 13
and 14 Eaton South at TGH
- centralized electronic patient scheduling pilot at PMH for
clinic and diagnostic appointments
- program for physician feedback on test utilization
- physician order entry task force to establish baseline and
targets for medication order entry in 2003
c. Develop score cards for corporate, program
groupings and core clinical services
[back to top]
5. FUNDING
a. Implement government advocacy agenda to
ensure adequate predictable multi-year funding
b. Strengthen our ability to increase non-government
revenues by:
- Developing a plan for accelerating commercialization
of intellectual property
- Developing a plan for expanding private pay services
- Initiating Commercialization Advisory Committee of
the Board of Trustees
- Publicly launching the UHN fundraising campaign
[back to top]
|
