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UHN provides health care services in a complex and changing environment. UHN reflects the community it serves and therefore it honours the diversity of race, ethnicity, gender, age, sexuality, abilities/disabilities, language, citizen status and class. In an effort to care for our patients in a manner which is patient-centered, UHN has committed itself to providing health care services to our patients that reflects patient needs, values and beliefs to the extent possible in a manner which is consistent with legal obligations.
The Goals of Patient Relations are:
- To provide patients and families with an opportunity to express feelings about their experiences. This includes concerns, suggestions, complaints and compliments.
- To provide a process for conflict resolution in a manner that supports the patients, family members and staff members.
- To improve the experience of our patients.
- To collect quantitative and qualitative data about patient satisfaction which will be used to identify quality improvement projects.
Patient Relations staff support patients and their families who access services at:
- Princess Margaret Hospital
- Toronto General Hospital
- Toronto Western Hospital
In order to centralize our services and offer maximum efficiency our office is located in room IS-401 of the R. Fraser Elliott Building (190 Elizabeth Street) at the TGH site.
